Straight answers about choosing coffee, ordering, shipping, and getting help.
How do I choose a coffee?
Start with roast level and format. Spawn Point is the lightest-roasted option, The Dude’s Blend is a classic medium roast, Boss Level is medium-dark, and Anti-Lag is the darkest roast in the current lineup. Visit the Coffee collection for the full comparison.
Should I order ground or whole bean?
Choose ground coffee if you want a bag that is ready for most everyday brewers. Choose whole bean if you have a grinder and prefer to grind immediately before brewing. Always check the exact product title before ordering.
What size are the coffee bags?
Every coffee product in the current collection is sold in a 12 oz bag.
When is coffee roasted and shipped?
Coffee is roasted, packed, and shipped for Some Dude’s Coffee Company by a third-party United States roasting and fulfillment partner after an order is placed. Fulfillment generally takes 1–5 business days before shipment. Standard ground transit generally takes another 1–5 business days after the carrier receives the package.
Where do you ship?
We currently ship only to eligible United States addresses. International shipping is not available at this time.
How much is shipping?
Current shipping for 12 oz coffee bags is $4.99 for one bag, $6.49 for two, $7.99 for three, and $9.49 for four. For five through eleven bags, add $1.50 for each additional bag. The final charge is shown before payment at checkout.
Can I change or cancel an order?
Email us as soon as possible and include your order number. We will make a reasonable effort to help before fulfillment begins, but changes and cancellations cannot be guaranteed after roasting, packing, or shipping has started.
What if my order is damaged, missing, or incorrect?
Use the Contact page and include your order number and a description of the problem. We may ask for photographs by reply email when they are reasonably needed to review the issue.
Can coffee be returned?
Coffee is a perishable food product, so routine returns or exchanges for preference, change of mind, or opened coffee are not accepted. Damaged, defective, incorrect, or incomplete orders are handled under our Refund Policy. Do not mail coffee back unless we specifically instruct you to do so.
How do Discount Codes work?
Enter a valid Discount Code during checkout. Eligibility, expiration, and stacking rules depend on the specific offer. A code must be active and successfully applied at checkout to change the order total.
How do I contact support?
Email is required for every support request. Use the Contact page or email louis@neonrabbit.net. Requests are worked in the order received by email. After emailing, you may follow up by text at 720-629-6507. Please do not call; texting does not replace the required email or change its place in the queue.