Refund policy

Coffee and routine returns

Coffee is a perishable food product and is roasted for each order. For food-safety and quality reasons, we do not accept routine returns or exchanges for preference, change of mind, or coffee that has been opened. Do not mail coffee to us or to our roasting partner unless we specifically instruct you to do so.

This limitation does not reduce any rights you have under applicable law and does not apply when an order is damaged, defective, materially different from what was ordered, or incorrectly fulfilled.

Damaged, defective, incorrect, or incomplete orders

If an order arrives damaged, defective, contains the wrong coffee or grind, or is missing an item, contact us through our Contact page within 14 days after delivery. Include the order number and a description of the problem. When reasonably needed to verify the issue, we may ask for clear photographs of the product, label, packaging, and shipping box by reply email.

After review, we will provide an appropriate remedy, which may be a replacement, a refund to the original payment method, or another solution agreed with you. We will not require you to pay again to correct an error caused by us, our roasting partner, or the carrier.

Lost or missing deliveries

If tracking shows a package as delivered but it cannot be found, first check the delivery location, household members, neighbors, and the carrier. If the package remains missing, contact us promptly. If tracking has not shown delivery within 10 business days after shipment, contact us so we can investigate.

Carrier loss, theft, and reported non-delivery require a reasonable review. We will not deny a claim solely because tracking says “delivered,” and we will not promise an automatic refund before the relevant facts are checked. When the evidence supports loss or incorrect delivery, we will provide an appropriate replacement or refund.

Address and selection errors

Review your shipping address, product, size, and grind before placing an order. Contact us immediately if anything is incorrect. We will make a reasonable effort to change or cancel an order before fulfillment begins, but changes cannot be guaranteed after roasting, packing, or shipping has started.

If a replacement is required solely because you supplied an incorrect or incomplete address or selected the wrong product or grind, you may be responsible for the replacement product and shipping charges. We will explain any charge and obtain approval before placing a replacement order.

Cancellations

Submit cancellation requests through our Contact page as soon as possible and include the order number. Orders may be cancelled for a full refund before fulfillment begins. Once roasting, packing, or shipping has started, cancellation cannot be guaranteed. Nothing in this section limits your rights when shipment is delayed beyond the promised time.

Refund timing

Approved refunds are issued to the original payment method. We will initiate the refund promptly after approval. Shopify or your bank or card issuer may require additional time to post the credit. If a refund has not appeared within 10 business days after our refund confirmation, contact us.

Contact

Use our Contact page for all refund, replacement, cancellation, and order-support requests. Include the order number whenever the request concerns a purchase.